Learning, Collaboration and Partnership: Ratu Oceania Raya at Disney Cruise Line Procurement Ally Conference 2026
Ratu Oceania Raya was honored to participate in the Disney Cruise Line Procurement Ally Conference 2026 in Orlando, Florida, represented by our teams from Jakarta, Yogyakarta, Bali, and Malaysia.
The conference provided a unique opportunity to experience Disney Cruise Line operations from multiple perspectives—from operational observations onboard the Disney Wish to learning and collaboration sessions at Disney’s BoardWalk Resort.
Throughout the program, we gained valuable insights into how Disney Cruise Line consistently delivers exceptional guest experiences while maintaining strong operational standards, investing in its people, and building a supportive environment for its crew.
One of the strongest takeaways was the importance of creating the right foundation from the very beginning of an employee’s journey. Disney’s emphasis on onboarding, training, culture, Traditions, and its 5 Keys demonstrated how service excellence begins long before a crew member interacts with a guest.
Through observations across areas such as Galley, Quick Service, Custodial, and shipwide operations, we also saw how teamwork, preparation, safety, cleanliness, communication, and attention to detail work together behind the scenes to create a seamless guest experience.
Another important learning was the close connection between crew experience and guest experience. Sessions covering Crew Engagement & Wellness, Leadership Development, and Career Navigation reinforced that high-performing operations are supported by people who feel prepared, valued, developed, and cared for.
The conference also provided valuable perspectives on the role of Procurement Allies in the recruitment process. Detailed and objective candidate evaluation, clear communication, and a strong understanding of Disney Cruise Line's expectations are essential to identifying candidates who are not only qualified for the role, but also aligned with the culture and standards of the organization.
We also appreciated the opportunity to learn more about social media strategy and how digital platforms can be used responsibly and effectively to strengthen employer branding, communicate career opportunities, and engage future talent.
A particularly inspiring part of the conference was hearing directly from senior Disney executives about the company’s strategy, vision, and the continued growth of Disney Cruise Line. Understanding the direction of the business allows recruitment partners like Ratu Oceania Raya to prepare our people, processes, and talent pipelines for future opportunities.
For our team, the conference reinforced several important principles:
Strong training creates strong service.
Strong culture starts from day one.
Great guest experiences are built by every department.
Crew welfare and employee development matter.
Details, discipline, and teamwork create consistency.
And successful recruitment requires both quality candidates and quality evaluation.
Above all, the experience reminded us that:
“Great guest service starts with great people, strong training, clear standards, and genuine care for both guests and crew.”
We are grateful to Disney Cruise Line for the opportunity to learn, observe, collaborate, and strengthen our partnership through the 2026 Procurement Ally Conference.
For Ratu Oceania Raya, the experience was not only about understanding Disney Cruise Line operations more deeply—it was about bringing those learnings home and continuing to improve how we recruit, prepare, support, and develop Indonesian and Malaysian talent for successful international careers.
We look forward to applying these insights across our organization and continuing to grow together with Disney Cruise Line in the years ahead.
Committed to Quality & Equality.
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